Accountability
10 articles in this category.
How They Falsify the Public Record
85–90% of what was said at DHCW board meetings was deleted before publication. Warnings were erased. Financial figures were stripped. AI now drafts the sanitised record. The CEO's public updates omit the fact the organisation is under government intervention. The website that documented it was blocked on the NHS network. This is how NHS Wales controls what the public is allowed to know — and how CareNHS reconstructed the truth from 2.6 million words of verbatim transcript.
Dear First Minister: You Inherit a Crisis
An open letter to the incoming Welsh Government. You inherit NHS Wales in crisis — every health board failing, Digital Health and Care Wales (DHCW) at Level 4, £600 million spent for £0.5 million return. Your manifesto asks DHCW to make Wales a world leader in digital health. This is the organisation whose every programme failed. The patients of Wales cannot wait for another 25 years of the same.
£757K to £49 Million. The Costs They Hide Keep Growing. Delivery Does Not
DHCW's published accounts show £757,000 in consultancy. A first FOI — after a complaint — revealed £8.94 million. Two further FOIs reveal £49 million in external contracts, including £20.6 million actually paid to a single supplier. Each time you ask, the number multiplies. And DHCW says even this answer is incomplete.
DHCW Now at Level 4 — Targeted Intervention. They Didn't See It Coming (Again)
DHCW has been escalated to Level 4 — Targeted Intervention — without announcement. No written statement. No press release. The CEO framed previous Level 3 escalation as 'an opportunity.' Its independent members said the original escalation was 'a surprise.' Nobody saw Level 4 coming either.
£226 Million. 25 Minutes. No Risks to Escalate
A £226 million Microsoft contract approved in 25 minutes with 'No risks to escalate.' £45 million hidden under 'Premises.' £8.9 million redefined out of consultancy. A governance statement that cannot complete the sentence explaining why the Welsh Government intervened. Every disclosure meets the minimum standard. None exceeds it.
£207,100 to Hear the Truth — Then They Buried It
DHCW paid Atos £207,100 for an independent stakeholder review. 292 people responded. Only 13.3% spoke highly of the organisation. 43.2% found it challenging to work with. 50.4% said DHCW did not understand their work. The report was marked 'for external use.' It was never published. It was obtained only through FOI.
£8.94 Million on Consultants. Nine Programmes Still Failing
DHCW spent £8.94 million on 49 consultancy contracts spanning 2019 to 2026. The programmes those consultants advised are now under Level 3 government intervention. The published accounts disclosed £757,000 for a single year. The FOI data reveals a far larger picture. And the real figure is higher still.
Six Freedom of Information Requests. One Identical Refusal
DHCW refused every FOI request this campaign has filed — not on substance, but on a technicality. They did not assess a single question. They did not disclose a single figure. They sent the same letter six times.
Nine Programmes, Zero Results: The £78 Million NHS Body the Government Cannot Fix
Nine major programmes. All under Level 3 government intervention. All at the same time. All under the same leadership. An organisation spending £78 million a year that cannot demonstrate a single pound of return on investment.
No Plan B: The Failing Organisation That Controls Every Hospital, GP Surgery, and Cancer Unit in Wales
Every time your GP refers you to hospital, the data travels through a DHCW system. Every time a nurse checks your medication, she reads a DHCW screen. This is the story of what failure means for the 3.2 million people in Wales whose healthcare depends on systems controlled by a single organisation the government says is failing.